Privacy Policy

At, referred to as “Fullhouseservice“, “we”, “our”, or “us”, we prioritize the protection of your privacy. This Privacy Policy (“Policy”) outlines the collection, usage, and disclosure of information we gather. The Policy is applicable to all our online services, including websites, mobile apps, and other digital platforms (collectively referred to as the “Platform”) provided by Fullhouseservice. It does not cover information collected through offline methods, personal interactions, phone calls, mail correspondence, or from third-party sources outside the Platform. If there are capitalized terms used in this document that are undefined, please refer to our Terms of Service for their definitions. By accessing or using the Platform, you signify your agreement to this Policy. If you do not agree with this Policy, please refrain from using or accessing the Platform.


For a better understanding of the terms used in this Policy, please refer to the “Definitions” section in our Terms of Service.


We employ various methods to collect and store data based on your usage and interaction with the Platform. These methods include direct information provided by you, data shared by third parties, and passive collection of information from your browser or device.

Data You Provide to Us

During your engagement with the Platform, you may voluntarily provide us with information in the following scenarios:

  • Interacting with us or other users through the Platform
  • Downloading and using our mobile applications
  • Uploading User Content
  • Participating in sweepstakes, contests, or promotional activities
  • Filling out various forms
  • Completing a purchase
  • Submitting a quote
  • Requesting quotes or other details
  • Subscribing to newsletters
  • Participating in surveys or polls
  • Creating an Account

The list provided above is not exhaustive but representative. This Policy applies to all activities on the Platform. The information you voluntarily share with us may pertain to you or others and can include a wide range of details, presented here as bullet points:

  • Your name
  • Postal code
  • Email address
  • Residential or work phone number
  • Residential, office, or postal address
  • Demographic details such as age, gender, political inclination, education, race or ethnicity, and other data from user surveys or promotions
  • Date of birth
  • Insurance details
  • Photographs
  • Details about your project, request, or requirement
  • Video or audio files
  • On certain occasions, payment and/or identity verification data

This may also include information specific to the services you are requesting or offering through the Platform, such as a business name, service description, qualifications, and credentials. Providing this information is voluntary, but not providing requested information may limit access or functionality of certain features of the Platform.

Information from Affiliates, Social Networking Sites, and Non-affiliated Third Parties

Data about you or others may be collected through HomeGuide affiliates or non-affiliated third parties. For example, if you access the Platform through your Facebook account, we may access certain information from your Facebook profile, including your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, followers, posts, and “likes.” Social networking sites like Facebook have their own policies for managing your information, so please refer to their privacy policies for more information. We have no control over how third-party sites use or disclose the personal information they collect about you. We may also gather information about you or others from non-affiliated third parties. This may include requesting and collecting additional information from third parties, such as credit information from a credit bureau or information to verify your identity or trustworthiness for fraud or safety protection purposes. We may combine the information we collect from you through the Platform with information obtained from these third parties and information derived from other products or services we provide.

Automated or Passive Information CollectionDevice and Usage Details We and our third-party service providers, including ad networks and analytics companies like DoubleClick and Google Analytics, collect information about the devices (including mobile devices) you use to interact with the Platform. The following types of information may be collected and analyzed:

  • Internet service provider (ISP) or operating system
  • Device type
  • Number of page views
  • Unique device identifiers (e.g., IDFA or Android ID)
  • IP address
  • Pages accessed or left
  • Duration of access
  • Domain name
  • Browser type Additionally, we may monitor the frequency of your access or use of the Platform. This data, along with information collected by our third-party service providers, is used to analyze the Platform, identify the most frequently used sections, and understand user preferences. It also helps us personalize advertising, evaluate the effectiveness of our promotional campaigns, and perform other functions described in this Policy.

Cookies and Miscellaneous Electronic Technologies We and our third-party service providers use cookies, clear GIFs, pixel tags, and other technologies to understand user behavior, tailor preferences, conduct research and analytics, and improve the Platform. These technologies allow us to customize the Platform, track visited pages, manage content, and gather statistics about Platform usage. Some of these technologies are used to deliver ads that may be of interest to you. In emails sent to our customers, we or our third-party service providers may use these technologies to track email response rates, identify when emails are viewed, and monitor whether emails are forwarded. We may also use local shared objects, commonly known as “Flash cookies,” to deliver special content. To manage Flash cookies, visit the Adobe website and adjust settings at the Global Privacy Settings Panel. If you choose to refuse cookies, certain features of the Platform may not function properly. Please note that Flash cookies operate differently than browser cookies, and cookie management tools available in web browsers may not affect Flash cookies. As we adopt new technologies, we may collect additional information through other methods.

Geographical Data When you interact with our Platform, we may collect general location data, such as your IP address. If you install our mobile app, we may request permission to access your device’s geolocation details. With your consent, we may collect precise location data. This data is used to enhance the Platform, including providing location-specific features like identifying available Pro Services nearby. We may share your location data with our agents, vendors, or advertisers to deliver personalized content and ads. If you no longer want to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, following the instructions provided by the device manufacturer. Please note that disabling certain features may limit your use of certain parts of the Platform.

Your data choices

Deleting Your Information
Please note that certain data may be retained for various purposes, including backups, fraud prevention, analytics, legal obligations, or other legitimate reasons and analytics.Marketing Communications
If you have subscribed to our marketing list, you will receive emails about new products or services, discounts, and special promotions. If you no longer wish to receive these communications, you can unsubscribe by following the instructions provided in the emails or by contacting us using the methods outlined in the “How to Contact Us” section below.Cookies
Most web browsers are set to accept cookies by default, but you can modify your browser settings to remove or reject cookies. Keep in mind that disabling cookies may impact the availability and functionality of our services.


The Platform contains links to third-party websites, such as social media sites, as well as third-party plugins and features (like the Facebook “like” button or Twitter “follow” button). If you decide to use these sites or features, your information could potentially be disclosed not just to those third parties, but also their users and the public at large, depending on how their services work. Please note that HomeGuide does not have any control over the content or practices of those websites or services. Any collection, use, and disclosure of your information will be subject to the privacy policies of those third-party websites or services, not this Policy. We strongly recommend you read the privacy and security policies of these third parties.


For any queries about this Policy, we’re here to help. Reach us at


Our Platform isn’t intended for use by children younger than 13 years old. If we learn that such a user has shared their personal information with us, we will remove it from our databases promptly.


Our Policy may be altered or refreshed occasionally. Regular reviews are suggested. We may notify you about significant changes as per the situation. Any amendments will take effect as soon as they are posted on the Platform.


According to the General Data Protection Regulation, you have the right to see, modify, transfer, and delete your data. You also have the right to object to and limit certain data processing. This covers the right to refuse our processing of your data for direct marketing, which can be actioned by clicking the “unsubscribe” link in marketing communications. You can also object to our processing of your data when we’re conducting a public-interest task or pursuing our legitimate interests or those of a third party. You can access, rectify, update, or ask for your personal information to be deleted at any time by logging into your HomeGuide account and adjusting your account settings. As per the GDPR, you have the right to (i) limit HomeGuide’s use of other information constituting your Personal Data and (ii) file a complaint with your local data protection authority. If you are a HomeGuide user in the EEA, your personal information’s “data controller” is HomeGuide. HomeGuide has an appointed representative in the EEA, who you can contact at for matters concerning your personal information processing.


Be aware that certain data you provide will be available for public viewing. For example, when you register an account, we require your name. If you register via Facebook, the name tied to your Facebook profile will be used. This name (either your full name or, at times, your first name and last initial) could be viewed by other users. Depending on the situation, your name might be linked to your Content or data, such as service bookings, service requests, reviews, participation in chats or forums, messaging, and profile information. Certain individuals, including other users you’ve interacted with on the Platform, might see your name-associated data. As an illustration, if you are a Customer Member seeking Pro Services, your service requirements description will be shown to some Pro Members in the relevant category, along with your name. Consequently, other users might be able to identify you personally based on your shared Content.


Digital AnalyticsThe Platform may use third-party analytics services, like Google Analytics. These providers use technology to help us understand our users’ Platform interaction, including keeping track of the third-party website you used to access our Platform. The data collected by these technologies is shared with or directly gathered by these service providers to analyze your Platform usage.
Custom AdvertisingThird parties, whose products or services can be accessed or advertised on the Platform, may also use cookies or other tracking technologies to gather data about your Platform usage. This is done to (a) create, optimize, and deliver marketing content based on your previous visits to our websites and other sites and (b) track how our marketing content impressions, other uses of marketing services, and interactions with these marketing impressions and services relate to visits to our websites.


HomeGuide is devoted to offering you substantial choices about the data collected on our Platform for third-party usage. Fullhouseservice currently doesn’t recognize or respond to Do-Not-Track signals initiated by browsers, as the internet industry is still working towards defining Do-Not-Track standards, implementing them, and creating solutions.


Our Services are not tailored for individuals under the age of 18. Only individuals aged 18 or older are permitted to use the Platform. If we discover that an individual under 18 has shared their personal data with us, we will terminate the account and remove such information.


We respect your choices regarding email communications. You have the option to opt out of receiving periodic promotional or informational emails from us. If you no longer wish to receive such emails, simply follow the instructions provided in the email to unsubscribe. Please note that it may take some time for your opt-out request to be processed. However, even if you choose to opt out of certain emails, we may still send you important communications related to your account or the services you have requested or received from us.


Please be aware that the Platform may contain links to external websites or resources that are beyond our control. These links are provided for your convenience, but it’s important to note that they do not imply our endorsement of those websites. We cannot be held responsible for the content or the protection and privacy of any information you provide while visiting such external websites.


We want to ensure that the information we have about you is accurate and up to date. You have the ability to review, correct, and delete certain information about yourself. Simply log into your account and navigate to the appropriate settings or preferences page. It is important to promptly update your account information if there are any changes or inaccuracies. If you request it, we will close your account and remove your profile information from view as soon as reasonably possible.


Safeguarding your personal information is a top priority for us. We have implemented appropriate physical, procedural, and technological security measures to protect your information from unauthorized access or disclosure. These measures are designed to ensure the confidentiality and integrity of your personal information.


We may modify this policy at any time, at our sole discretion. Any updates or changes will be effective immediately upon posting on the Platform or communicated to you through other means. We encourage you to regularly review this policy for any changes. Your continued access to or use of the Platform will be subject to the terms of the updated policy.


If you have any inquiries regarding our Privacy Policy or the Platform, please don’t hesitate to reach out to us. You can contact us by sending an email to


Please be aware that our computer systems are currently located in the Europe. By using the Platform and creating an Account as a visitor from in or outside the United States, you agree to this Privacy Policy and provide your consent for the transfer of your personal data to the Europe and United States. Please note that the data protection and privacy regulations in the United States may not provide the same level of protection as those in other parts of the world, such as the European Union. Nonetheless, we will process your information in accordance with this Policy.

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