Privacy Policy

We employ various methods to collect and store data based on your usage and interaction with the Platform. These methods include direct information provided by you, data shared by third parties, and passive collection of information from your browser or device.

Data You Provide to Us

During your engagement with the Platform, you may voluntarily provide us with information in the following scenarios:

• Interacting with us or other users through the Platform
• Downloading and using our mobile applications
• Uploading User Content
• Participating in sweepstakes, contests, or promotional activities
• Filling out various forms
• Completing a purchase
• Submitting a quote
• Requesting quotes or other details
• Subscribing to newsletters
• Participating in surveys or polls
• Creating an Account

The list provided above is not exhaustive but representative. This Policy applies to all activities on the Platform. The information you voluntarily share with us may pertain to you or others and can include a wide range of details, presented here as bullet points:

• Your name
• Postal code
• Email address
• Residential or work phone number
• Residential, office, or postal address
• Demographic details such as age, gender, political inclination, education, race or ethnicity, and other data from user surveys or promotions
• Date of birth
• Insurance details
• Photographs
• Details about your project, request, or requirement
• Video or audio files
• On certain occasions, payment and/or identity verification data

This may also include information specific to the services you are requesting or offering through the Platform, such as a business name, service description, qualifications, and credentials. Providing this information is voluntary, but not providing requested information may limit access or functionality of certain features of the Platform.

Information from Affiliates, Social Networking Sites, and Non-affiliated Third Parties

Data about you or others may be collected through HomeGuide affiliates or non-affiliated third parties. For example, if you access the Platform through your Facebook account, we may access certain information from your Facebook profile, including your name, profile picture, gender, networks, user IDs, list of friends, location, date of birth, email address, photos, videos, followers, posts, and “likes.” Social networking sites like Facebook have their own policies for managing your information, so please refer to their privacy policies for more information. We have no control over how third-party sites use or disclose the personal information they collect about you. We may also gather information about you or others from non-affiliated third parties. This may include requesting and collecting additional information from third parties, such as credit information from a credit bureau or information to verify your identity or trustworthiness for fraud or safety protection purposes. We may combine the information we collect from you through the Platform with information obtained from these third parties and information derived from other products or services we provide.

Automated or Passive Information CollectionDevice and Usage Details We and our third-party service providers, including ad networks and analytics companies like DoubleClick and Google Analytics, collect information about the devices (including mobile devices) you use to interact with the Platform. The following types of information may be collected and analyzed:

• Internet service provider (ISP) or operating system
• Device type
• Number of page views
• Unique device identifiers (e.g., IDFA or Android ID)
• IP address
• Pages accessed or left
• Duration of access
• Domain name
• Browser type Additionally, we may monitor the frequency of your access or use of the Platform. This data, along with information collected by our third-party service providers, is used to analyze the Platform, identify the most frequently used sections, and understand user preferences. It also helps us personalize advertising, evaluate the effectiveness of our promotional campaigns, and perform other functions described in this Policy.

Cookies and Miscellaneous Electronic Technologies We and our third-party service providers use cookies, clear GIFs, pixel tags, and other technologies to understand user behavior, tailor preferences, conduct research and analytics, and improve the Platform. These technologies allow us to customize the Platform, track visited pages, manage content, and gather statistics about Platform usage. Some of these technologies are used to deliver ads that may be of interest to you. In emails sent to our customers, we or our third-party service providers may use these technologies to track email response rates, identify when emails are viewed, and monitor whether emails are forwarded. We may also use local shared objects, commonly known as “Flash cookies,” to deliver special content. To manage Flash cookies, visit the Adobe website and adjust settings at the Global Privacy Settings Panel. If you choose to refuse cookies, certain features of the Platform may not function properly. Please note that Flash cookies operate differently than browser cookies, and cookie management tools available in web browsers may not affect Flash cookies. As we adopt new technologies, we may collect additional information through other methods.

Geographical Data When you interact with our Platform, we may collect general location data, such as your IP address. If you install our mobile app, we may request permission to access your device’s geolocation details. With your consent, we may collect precise location data. This data is used to enhance the Platform, including providing location-specific features like identifying available Pro Services nearby. We may share your location data with our agents, vendors, or advertisers to deliver personalized content and ads. If you no longer want to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, following the instructions provided by the device manufacturer. Please note that disabling certain features may limit your use of certain parts of the Platform.